MANUFACTURING AND SHIPPING POLICY

MANUFACTURING

✧ Made to Order Craftsmanship
At D'House Jewels, every jewelry piece is handcrafted especially for you with the highest standards of quality and precision.

✧ Manufacturing Time
Our standard manufacturing time is 10–12 business days. This is the maximum time required to carefully design, craft, and quality-check your jewelry before shipment.

✧ Rush Order Service
If you need your jewelry sooner for a special occasion, please contact our Customer Support team. We offer a Rush Order Service (additional fee applies) to prioritize your order and reduce production time.

✧ Customization Options
All designs can be customized with different gemstones, including Moissanite, Lab-Grown Diamonds, Aquamarine, and Natural Diamonds. The prices listed on our website are for Lab Grown by default. If you wish to change the diamond type, size, or metal, simply reach out to our support team for a custom quote.

SHIPPING

✧ Trusted Shipping Partners
We ship using UPS, USPS, FedEx, and Aramex to ensure safe and reliable delivery worldwide.

✧ Shipping Time
Once your jewelry is dispatched, delivery typically takes 8–10 business days for most destinations. Delivery times may vary slightly depending on your location and customs clearance.

✧ Worldwide Delivery
D'House Jewels proudly ships worldwide, bringing fine jewelry to customers across the globe.

✧ Fully Insured Shipping
All jewelry made with Lab-Grown Diamonds is shipped with full insurance coverage, so your purchase is protected from dispatch until delivery.

✧ Order Tracking
Once your order ships, you will receive a tracking number via email, allowing you to monitor your shipment directly through the courier’s website.

OUR PROMISE

✧ Luxury Packaging
Every order includes complimentary luxury gift packaging, making it perfect for proposals, anniversaries, or special celebrations.

✧ Personal Touches
We offer free engraving and personalized gift notes upon request. Simply mention your preference at checkout or contact us after placing your order.

✧ Care & Quality Guarantee
Each piece is carefully inspected, securely packed, and handled with the utmost care to ensure it arrives beautifully and ready to be cherished for a lifetime.

NEED ASSISTANCE?

If you have any questions about manufacturing, shipping, or customization, we’re here to help.

Email: info@dhousejewels.com
Live Chat: Available on our website

RETURN AND REFUND POLICY

Beverly & Brilliance

✧ Returns and refunds are hassle-free when you shop with BD'House Jewels.

✧ We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

✧ To be eligible for a return, your jewelry must be in the same condition as received — unworn, unused, and in its original packaging, along with the receipt or proof of purchase. Items sent back without prior return approval will not be accepted.

✧ To initiate a return, please contact us at info@dhousejewels.com within 30 days of delivery.

✧ As all our designs are handcrafted, all approved returns are subject to a 20% restocking fee to cover labor and production costs.
If the returned piece requires extensive cleaning, resizing, or repair (or is otherwise not in resale condition), a higher restocking fee may apply based on the required work.

EXCHANGE POLICY

✧ If you wish to exchange your jewelry, the full value of your original purchase will be applied toward a new item of equal or greater value.

✧ The replacement piece must be available for purchase at the time of exchange.

✧ Exchanges are limited to one exchange per item and must be requested within 20 days of receiving your order.

✧ The same production and processing time mentioned on the product page will apply to the new piece.

✧ Store credit from exchanges cannot be used for future purchases beyond the current exchange.

✧ Please contact us at info@dhousejewels.com to begin the exchange process.

NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

Due to the nature of fine jewelry, the following items cannot be returned or exchanged, unless they arrive damaged or defective:

· Custom or personalized orders

· Made-to-order eternity bands

· Sale items

· Items purchased during promotional or sales events

DAMAGED OR INCORRECT ITEMS

✧ Please inspect your order immediately upon delivery.

✧ If your item arrives damaged, defective, or incorrect, contact us within 24 hours of delivery so we can evaluate the issue and make it right.

✧ Claims submitted after this period may not be eligible for replacement or refund.

REFUND PROCESS

✧ Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

✧ If approved, your refund will be processed and credited to your original payment method within a few business days.
Processing times may vary depending on your bank or credit card provider.

Late or Missing Refunds

If you haven’t received your refund:

· Check your bank account again

· Contact your credit card company (processing times may vary)

· Contact your bank for posting delays

If you’ve completed all these steps and still haven’t received your refund, please email us at info@dhousejewels.com

CANCELLATION POLICY

✧ Orders may be cancelled within 24 hours of placement for a full refund.

✧ Cancellation requests made after 24 hours are subject to a 20% cancellation fee to cover labor, production, and processing costs already incurred.

✧ Once production has begun, orders may no longer be eligible for cancellation.

RETURN SHIPPING

✧ Please contact us before sending any jewelry back to ensure safe delivery.

✧ Customers are responsible for return shipping costs.

✧ We strongly recommend using a fully insured, trackable shipping method.
Beverly & Brilliance is not responsible for items lost or damaged during return transit.

NEED HELP?

info@dhousejewels.com
We’re always happy to assist you.

LIFETIME WARRANTY

D'House Jewels

At D'House Jewels, every piece of jewelry is crafted with exceptional care, precision, and timeless elegance. Our skilled artisans blend traditional craftsmanship with modern innovation to ensure every cut, setting, and polish meets the highest standards of quality. From responsibly sourced materials to final finishing, no piece leaves our workshop until it reflects the brilliance and refinement our brand is known for.

We believe jewelry is more than an accessory—it’s a symbol of love, a milestone, and a lasting legacy. That’s why every D'House Jewels piece is backed by our Lifetime Warranty, so you can wear and cherish your jewelry with complete confidence.

What Does the D'House Jewels Lifetime Warranty Include?

✧ Lifetime Craftsmanship Coverage
We proudly offer a lifetime warranty on all D'House jewelry. We stand behind our work and will care for your jewelry for as long as you own it.

✧ Lifetime Repairs & Maintenance
Your jewelry is eligible for repair whenever needed throughout its lifetime. You may also send your piece to us at any time for complimentary professional cleaning and inspection to keep it sparkling and in excellent condition.

✧ Complimentary Services
– Polishing and refinishing
– Prong tightening and inspection
– Professional cleaning

Warranty Limitations & Important Information

✧ Center / Focal Stones
Our warranty does not include free replacement of lost or damaged center (focal) stones. We recommend insuring your jewelry for added protection. If a one-of-a-kind stone becomes damaged, we will do our best to replace it with a comparable stone; however, color, shape, or type may vary depending on availability. Replacement of center stones is subject to additional cost.

✧ Shipping & Customs
Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repairs. Please note: customers are also responsible for any applicable import duties, taxes, or customs fees.

✧ Repair Fees After Two Years
All repair work is complimentary within the first two years of ownership (excluding center stone replacement). After two years, a nominal labor fee may apply depending on the nature of the repair.

✧ Normal Wear & Tear
Fine jewelry worn daily may experience natural wear over time. Our specialists will carefully evaluate your piece and inform you if repairs exceed normal wear, along with any associated material or labor costs.

✧ Physical Damage
Physical damage is not covered under warranty. However, we are happy to provide repair solutions at reasonable service fees.

✧ Authorized Repairs Only
Please send your jewelry directly to D'House Jewels for all repairs and resizing. Our warranty becomes void if the piece is altered, resized, or repaired by another jeweler.

Ring Resizing Policy

✧ One complimentary resizing (±1 size) is available within the first year of purchase, depending on the ring design (solitaire or half-eternity styles).

How to Request a Repair or Service

If your D'House Jewels piece requires service:

✧ Email us at info@dhousejewels.com
✧ Include a brief description of the issue
✧ Share clear images or videos of the jewelry
✧ Our repair specialists will evaluate your request and guide you through the next steps
✧ Ship your jewelry to us (shipping costs borne by the customer)
✧ We’ll complete the service and return your piece promptly

Our Promise

At D'House Jewels, we are committed to creating jewelry that lasts a lifetime. Whether it’s a simple cleaning, a prong adjustment, or a detailed repair, we care for your jewelry with the same dedication and craftsmanship with which it was created.

Your brilliance deserves nothing less.

SHIPPING

✧ Trusted Shipping Partners
We ship using UPS, USPS, FedEx, and Aramex to ensure safe and reliable delivery worldwide.

✧ Shipping Time
Once your jewelry is dispatched, delivery typically takes 8–10 business days for most destinations. Delivery times may vary slightly depending on your location and customs clearance.

✧ Worldwide Delivery
D'House Jewels proudly ships worldwide, bringing fine jewelry to customers across the globe.

✧ Fully Insured Shipping
All jewelry made with Lab-Grown Diamonds is shipped with full insurance coverage, so your purchase is protected from dispatch until delivery.

✧ Order Tracking
Once your order ships, you will receive a tracking number via email, allowing you to monitor your shipment directly through the courier’s website.